RoleOverview
AsaFieldServiceEngineer,youwillplayakeyroleinprovidingonsiteandremotesupportforarrangeofelectricandhybridvehicles.Youwillberesponsibleforservice,diagnostics,repairs,andmaintenanceatcustomerpremisesanddepots,ensuringworkiscompletedtothehigheststandardandinalignmentwithcompanypolicies,safetystandards,andcustomerexpectations.
Thisroleinvolvesregionaltravelandoccasionalovernightstays,withregulartrainingprovided.
KeyResponsibilities
1. ConductallaspectsofPSVmaintenance,inspections,faultdiagnostics,andrepairson-siteatcustomerlocationsorattheservicecentre.
2. Deliverhigh-quality,efficient,andcost-effectiverepairsusingup-to-datetechnicaldocumentationanddiagnostictools.
3. Workcollaborativelywithcustomers,theorganisationscallcentre,andpartsdepartmenttoensuretimelydefectreporting,partsordering,andissueresolution.
4. Accuratelycompleteandsubmitjobcards,servicereports,andriskassessments;ensurecustomersign-offpriortoleavingsite.
5. Digitallyscanandsubmitcompletedjobdocumentationtotheservicecentrebytheendofeachworkingdayorassoonaspossible.
6. Proactivelyparticipateinproductandtechnicaltrainingsessionstostaycurrentwithproductdevelopmentsandservicetechniques.
7. Supportcustomerswithrepairsandservicingactivitiestobuildstrongrelationshipsandenhancetheirunderstandingoftheproduct.
8. EnsureasafeworkingenvironmentatalltimesbyfollowingHealth&Safetyprocedures...