Care Coordination Manager
Nottingham, NG15
£28,000
Monday – Friday 9am – 5pm + On call duties 1-6 weekends
Looking for someone to start as soon as possible
Purpose
This role is perfect for someone seeking to transition from hands on Care Management into a more office based role while maintaining the core functions of a Field Care Manager and acting as Deputy to the Branch Manager.
Manage own support packages alongside deputising duties, supporting team leadership, service delivery, quality assurance, compliance and stakeholder engagement. Assisting in coordinating staff, overseeing performance, conducting investigations when required and ensuring services meet best practice standards.
Also supporting business development, maintain strong communication across teams, and contribute to a positive, motivated office environment while helping the branch achieve operational and growth objectives.
The ideal candidate must have full driving license and access to their own vehicle.
Job duties
Support office and field staff by responding to queries and resolving concerns
Communicate with professionals and family members, addressing and resolving any issues raised
Visit clients to review and discuss the care packages you oversee
Establish and maintain care packages by sourcing suitably skilled staff and working alongside the MDT to ensure effective delivery
Provide support to the admin team, including contributing to recruitment processes when required
Maintain clear communication with the Branch Manager and Managing Director
Act on behalf of the Branch Manager in their absence
Help maintain existing business within your area by meeting client staffing requirements
Support business growth by generating leads, making sales calls and arranging and attending client meetings
Liaise with Case Managers, Solicitors, and Social Workers to promote services and develop tailored care packages that meet individual client needs
Key Skills
Strong recruitment and people management skills
Excellent communication and client relationship skills
Organised, reliable, and proactive problem-solver
self-motivated with strong leadership qualities
Customer-focused with a professional, “can-do” attitude
Knowledge of Aspire system (or similar care management software)
Ability to adapt to changing practices and environments
Company benefits
Pension contribution
28 Days holiday including bank holiday + day off for birthday
Recognition yearly awards
Yearly bonus based on performance
Use of company car – if available
EMA25