Do you enjoy working in sales-focused roles or are you looking for a role in Customer Service? Do you have the resilience and drive to excel in a target-driven environment? Do you have good negotiation skills? If you answered yes, then we have an exciting full-time opportunity for you to join our Customer Operations department at our Kings Hill office, ME19 4UA, starting 28th April 2025.
Our team at Cabot Financial has undertaken several initiatives this year to improve our well-being. We understand the importance of feeling valued and taking time away from our daily roles to recharge. These initiatives include ‘PawTherapy,’ yoga classes, monthly massages, food events such as weekly pastries, pizza vans, ice creams, brunches, and other fun activities. Additionally, you will receive:
* A starting salary from £26,204 per annum with opportunities for progression.
* A performance-related quarterly bonus, paid monthly — potential earnings of around £400-£600 extra per month.
* Hybrid working — after initial training, typically around 6-9 months, enabling a better work/life balance.
* 30 days holiday (pro-rata), including bank holidays, with the option to take an additional five days unpaid holiday annually.
* Discounts and cashback offers at hundreds of high-street shops.
* Overtime opportunities.
* Insurance benefits such as healthcare cashback, travel insurance, and life assurance.
* Two paid volunteering days per year — great for team building and community involvement.
Training and Shift Details:
You will spend the first four weeks in office for training, Monday to Friday, between 8:00 am and 4:30 pm. After training, you will move to our weekly shift pattern (40 hours per week):
Week 1: Monday to Friday, 8:00 am - 4:00 pm
Week 2: Monday to Friday, 9:00 am - 5:00 pm
Week 3: Monday, 12:30 pm - 8:00 pm
Tuesday to Friday: 1:00 pm - 8:00 pm
Saturday (1 in 3): 9:00 am - 1:30 pm
Please note that during the first 5 weeks of training, holidays cannot be accommodated.
Role Responsibilities:
* Handling inbound and dialler-based outbound calls.
* Providing exceptional customer service via telephone.
* Confidently discussing sensitive topics, supporting vulnerable customers, and delivering solutions with care and empathy.
* Meeting call KPIs and quality standards.
* Developing tailored, affordable repayment plans to assist customers on the path to financial recovery.
Next Steps:
If you believe you are the right fit and are ready to join our rapidly expanding company, we encourage you to apply now. We are conducting interviews as soon as possible.
Diversity and Inclusion: At Cabot, we value a diverse workforce and are committed to creating an inclusive environment where everyone can be themselves. Our policies ensure fair treatment and equal opportunities for all candidates and employees.
**Please note:** Due to our regulatory requirements, successful candidates will undergo a basic credit and criminal background check. We cannot proceed with applications where a CCJ, IVA, or Bankruptcy appears on the credit report, or if the candidate does not have full right to work in the UK. Applicants must be over 18 years old.
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