Job Description
Job Title: Business Support Officer
Location: Islington, London
Directorate: Children and Families Service
Responsible to: Service Support Manager
Contract: Full-time
Join Us and Make a Real Difference
Islington Council is looking for a dedicated, organised, and proactive Business Support Officer to provide high-quality administrative support to our Children and Families Service. This is a vital role that supports the front line of social care, ensuring our teams can provide the best possible services to children and families in the borough.
Key Responsibilities
* Provide comprehensive and professional administrative support to ensure smooth and efficient service delivery.
* Maintain strict confidentiality in handling sensitive and personal information.
* Deliver excellent customer service by managing telephone enquiries and acting as a key point of contact for internal and external stakeholders.
* Handle and process all incoming and outgoing correspondence promptly and accurately.
* Organise, coordinate, and minute meetings as required, distributing agendas and notes accordingly.
* Develop and maintain manual and IT-based systems to enhance operational efficiency.
* Support the processing of financial transactions, such as payments to families, purchase orders, petty cash, and travel warrants in line with council procedures.
* Maintain accurate filing systems and electronic records with a strong focus on confidentiality and compliance.
* Contribute to projects, research tasks, and the preparation of management reports and data as needed.
* Provide personal assistant support to Group Managers and maintain team diaries and movement boards.
* Monitor and order office supplies and equipment, ensuring availability for team members.
* Ensure compliance with health and safety standards, council policies, and legislative requirements.
* Promote and uphold the Council’s values of equality, diversity, and inclusion in all aspects of work.
About You
Essential Experience & Knowledge:
* Previous experience in a busy administrative role.
* Strong organisational and time management skills with the ability to manage multiple tasks simultaneously.
* Confident user of Microsoft Office and other IT systems.
* Understanding of the key administrative needs of a busy office environment.
* Commitment to confidentiality, accuracy, and delivering high-quality support.
Desirable:
* Experience working within a local authority, especially in children’s social services.
* Understanding of the workings of a children’s social work team.
Why Join Islington Council?
Working for Islington means making a tangible difference in one of London’s most diverse and dynamic boroughs. We’re committed to supporting and developing our staff, offering:
* Professional development and training opportunities
* A vibrant, collaborative working culture
* Hybrid and flexible working options
Ready to Apply?
If you’re a motivated individual who thrives in a fast-paced, people-focused environment, we’d love to hear from you. Apply today and be part of a team that's helping to build a safer, more supportive future for Islington’s children and families.
How to Apply:
If you're ready to be a part of a service that truly makes a difference, we’d love to hear from you. Email your cv