Collections Agent
Red Recruitment is recruiting a Collections Agent in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.
They are looking for a CollectionsAgentto join their team on a temporary basis.
Benefits and Package for a CollectionsAgent:
* Salary:£12.21 per hour
* Hours:2 week shift pattern
* Contract Type:Temporary
* Location:Banbury
* Start date:ASAP
* Hybrid Working
Key Responsibilities of a CollectionsAgent:
* Handle and resolve customer queries across multiple channels, including telephony and webchat, ensuring first contact resolution.
* Making phone calls, sending emails, or utilising other communication methods to reach customers with past due accounts
* Assessing customer account details to understand the delinquency status and identify potential collection strategies
* Negotiating payment plans with customers to recover outstanding balances in a timely manner
* Addressing customer concerns and resolving billing disputes when necessary
Key Skills and Experience of a Collectio...