Job Description
Duty Manager
Job Purpose
To provide all visitors to Uppingham School Sports Centre with a friendly and positive experience, through delivering effective customer service and maintaining safe and efficient facilities through supervision of all shift staff.
Your accountabilities
General
Completing your shift in accordance with the rota and completing daily task sheets.
Ensuring all staff fulfil their daily tasks / duties.
Ensuring all sporting facilities and equipment are suitable for use.
Supervise pupils and members/visitors and ensure their safety.
Undertake regular staff training including maintaining your NPLQ.
Adhere to all the companies written policies and procedures.
Manage individually allocated areas of responsibility reporting progress to the Operations Manager and other HODs as required.
Assist the Operations Manager in the training and development of Leisure Assistants and other staff.
Manage short term rota, making sure shifts are covered when there is holiday/sickness.
Cover breaks on a regular day to day basis in fitness and reception.
Main Duties
Customer Service
Promote quality customer service at all times, dealing with comments and reporting more serious issues to the Centre Manager.
Ensure all lost property is handled and recorded in line with written procedures.
Provide information and assistance to customers or direct them to reception.
Pupils, staff and the public are all customers of the Centre and must be recognised as such.
Facility Management
Maintain the security of the building at all times including the opening and closing of the centre on a daily basis.
Complete cash reconciliations with receptionists and ensuring all financial and banking procedures are followed.
Ensure all daily tasks are completed and recorded.
Ensure all Health & safety procedures are followed at all times.
Completed regular checks of all building plant including pool and make adjustment as necessary.
Carry out fire alarm testing in line with NOP.
Respond to all emergency situations quickly and effectively.
Follow planned maintenance programmes and report / follow up any defects.
Play an effective role in the training of other staff members.
Sales
Undertake and complete the membership sales process
Promote activity schemes and sale promotions
Compile income & expenditure reports for your allocated areas of responsibility as requested by your line manager
General
Liaise with managers to focus on ways to improve the Centre
You will be required to cover other departments during your working hours. (i.e. reception, fitness suite etc)
Undertake any reasonable request as specified by the Operations Manager for which you are trained
Respond to out of hours alarm call outs
Put together a weekly report on given areas of responsibilities and deliver progress updates to the rest of the management team
Qualifications:
NPLQ (Or achieve within 3 months)
First Aid
Desirable Fitness Instructor (level 2)
Desirable SEQ Swim Teacher (level 1 or 2)
Desirable Pool Plant Operator (Or achieve within 6 Months)
Skills and experience:
Experience of working within the leisure industry
Experience of working as part of a team
Experience of staff supervision
Experience of dealing with emergency situations
Desirable to have experience of using membership information systems
Desirable to have previous plant room management experience
Location: Uppingham
Working hours: 40 hours per week. Rolling rota to cover the opening hours of 7am-10pm Monday to Friday, 8am-6pm Saturday & 8am-10pm Sunday along with flexi shifts which should be timed to reflect the needs of the business.
Salary: £27,934.40 per annum
Benefits
The annual holiday entitlement is 28 working days
Bank/Public holidays when the Centre is open are normal working days
Payment for all Bank/Public holidays is included in the salary above
Pension scheme Defined contribution scheme: employee contribution matched by USE Ltd by factor of two, up to 10% maximum.
50% contribution to premiums for the Schools private health scheme
Free Westfield Healthcare
Free membership of dual-use Sports Centre (£25 annual joining fee)
Free staff lunches in term-time
School fee discount for children of Uppingham staff (pro-rated for part-time staff)
Retail, gym, supermarket, cinema and restaurant discounts
Cycle to work scheme
Employee Assistance Programme
Occupational Health Services
Free annual flu jabs
Recognised as a Disability Confident employer
Recognised as a Mindful employer
Favourable rates and terms with local nursery
Complimentary staff ticket to selected School performances
Discount at local coffee shop for Uppingham staff.
Safeguarding
Uppingham School is committed to safeguarding and promoting the welfare of children. Successful candidates must be willing to undergo full screening in accordance with Keeping Children Safe in Education (KCSiE), including an Enhanced Disclosure and Barring Service check. Issues relating to safeguarding and promoting the welfare of pupils will be explored at interview.
Colleagues are required to comply with all of Uppingham Schools Health, Safety and Environmental policies.
You may also have experience in the following: Sports Centre Manager, Front of House Manager, Visitor Services Manager, Leisure Centre Operations Supervisor, Customer Experience Supervisor, Event Operations Coordinator, Venue Operations Manager, Leisure Supervisor, Sports Centre Duty Coordinator, Guest Services Coordinator, etc.
REF-226317
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