Job Title - Hire Desk Manager
Location - Haydock
Working hours - Mon - Fri - 07:30 - 17:00
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job!
Were looking for a Hire Desk Manager to lead and develop a team of Hire Controllers, ensuring smooth day-to-day operations, exceptional customer service, and strong commercial performance.Youll play a key role in meeting budgeted targets, improving efficiency, and monitoring KPIs to drive operational excellence.
What Youll Do:
1. Provide strong leadership to Managers and direct employees, ensuring all aspects of performance and processes align with budgeted targets and expectations.
2. Lead, mentor, and motivate your team to deliver outstanding customer service.
3. Oversee the daily operations of the hire desk, ensuring a seamless process for our customers.
4. Provide accurate reporting and information within agreed timeframes and deadlines for the General Manager.
5. Achieve targets on reducing customer complaint levels and improving speed of resolution.
6. Drive team performance, ensuring KPIs are met and service levels remain high.
7. Build strong relationships with customers and internal stakeholders.
8. Identify and implement process improvements to enhance service and effici...