Critical Environment Field Service Engineer
Working Conditions
Monday–Friday, core hours between 7 AM and 7 PM.
Onsite presence required at the datacenter at least two days per week. Supplier‑provided Windows 11‑compatible laptop required.
We are seeking a highly skilled Critical Environment Field Service Engineer to support and maintain high‑availability datacentre operations. This role is ideal for a hands‑on engineer with strong mechanical/electrical expertise and a passion for delivering safe, secure, and reliable critical infrastructure services. You will play a key role in ensuring operational continuity, driving incident response, supporting service delivery, and maintaining compliance across complex datacentre environments.
Responsibilities
* Ensure full compliance with datacenter policies, safety standards, and service‑level expectations.
* Execute tasks and projects in collaboration with cross‑functional technical teams.
* Manage operational programs and contribute to Root Cause Analysis (RCA) processes.
* Lead or support incident response efforts for critical infrastructure failures, ensuring rapid recovery and minimal downtime.
* Identify risks in the critical environment and implement mitigation strategies.
* Manage vendor relationships for equipment maintenance, repairs, and emergency services.
* Share knowledge with team members to strengthen operational capability and technical understanding.
Service Delivery
* Maximise Critical Environment (CE) availability in partnership with landlord datacenter teams.
* Oversee day‑to‑day operation and maintenance of mechanical and electrical systems (MOP/SOP/EOP review, RCAs, FMEAs, change governance).
* Support energy‑efficiency and cost‑optimisation initiatives.
* Act as an escalation point for facilities‑related issues and support emergency preparedness and response plans.
* Coordinate CE audits, compliance checks, and regular reporting of power, temperature, humidity, and SLA metrics.
* Recommend risk‑reducing improvements to maintenance procedures and scheduling.
* Suggest implementation improvements based on technical understanding and operational insight.
* Take accountability for end‑to‑end service quality, safety, security, and customer experience.
* Escalate issues to appropriate owners when required, ensuring timely action and resolution.
Qualifications
Required
* High School Diploma (or equivalent) and experience in a datacenter or critical environment facility OR experience plus relevant college coursework.
* Previous experience as a senior authorised person or authorised person for mechanical or electrical systems.
Preferred
* Experience working with CE infrastructures (UPS, generators, AHUs).
* Bachelor’s degree or technical certification in mechanical/electrical engineering or a related field.
* Knowledge of IT infrastructure (servers, SANs, networking, etc.).
Required PPE (Provided by Supplier)
* Steel/composite toe lace‑up boots (ASTM F2413‑05 compliant).
* ANSI/CE/EN‑approved safety glasses with side shields.
* Multiple‑use ear plugs.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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