Head of Customer Solutions
Birmingham
Up to £70,000 + Bonus
I'm working with a fast-growing and forward-thinking logistics company in Birmingham that's on the hunt for a Head of Customer Solutions to drive strategic value creation and innovative supply chain solutions for their high-profile clients.
This is a senior role ideal for someone with a background in freight forwarding, supply chain transformation, or 3PL/4PL consultancy, and a passion for combining strategy, technology, and customer experience to deliver real commercial impact.
What you'll be doing:
* Acting as a trusted advisor to key customers and internal teams
* Leading the design and delivery of bespoke supply chain solutions
* Driving strategic value propositions with measurable client benefits
* Managing internal workshops, consultative sales efforts, and high-level client presentations
* Coaching commercial teams on value-led, consultative engagement
What you'll need:
1. 5-10 years in supply chain transformation or freight/logistics consultancy
2. Strong commercial acumen and operational understanding
3. Excellent stakeholder management and presentation skills
4. Deep knowledge of supply chain systems a...