Head of leasing

Harte Recruitment is working with a growing residential property business that specialises in the management and leasing of high-quality Build-to-Rent developments across the UK. Due to continued growth, they are now looking to appoint a Head of Leasing to lead the front-end customer journey across a portfolio of professionally managed rental communities. This is an opportunity to join a modern, customer-focused business where service standards, resident experience and occupancy performance sit at the heart of everything they do. This Head of Leasing position would suit an experienced lettings, leasing or Build-to-Rent professional who enjoys managing enquiries, leading viewings, supporting a small team and driving occupancy within a fast-paced, customer-centric environment. The Package Up to £45,000 basic salary (DOE) with Realistic OTE of up to £55,000 Monday to Friday working Flexible working hours with either: 8:00am - 4:00pm or 10:00am - 6:00pm 24 days holiday plus bank holidays Free parking Modern office environment Regular team socials and events Genuine career progression opportunities within a growing business Supportive and collaborative team culture The Head of Leasing Role Drive occupancy across Build-to-Rent developments through effective enquiry management and viewings Deliver an exceptional customer journey from initial enquiry through to move-in Lead, support and motivate the leasing team to achieve performance targets Monitor leasing activity, conversion rates and occupancy performance Maintain accurate CRM records and manage applicant pipelines Collaborate with property management and operational teams to ensure a seamless resident experience Identify opportunities to enhance leasing performance and resident satisfaction The Person Previous experience within Build-to-Rent, residential lettings or leasing Proven ability to achieve occupancy, lettings or sales targets Experience leading and supporting a team of 4-6 people (desirable) Strong communication, relationship-building and customer service skills Organised, proactive and commercially minded Comfortable using CRM systems and managing multiple priorities Passionate about delivering an outstanding resident experience Driving licence and access to a vehicle would be beneficial but are not essential for this role