This is a really exciting time to join our Halfords Garage Services team. it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you’ll play a pivotal role in driving the centres success. Supported by an Assistant Manager and Workshop Controller you’ll lead a team of around 11, with skilled technicians and customer services advisors to deliver a seamless service.
• Average uncapped bonus of £10,800 per year (with potential to earn more)
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply.
You’ll have a track record of achieving success with teams, working to give customers a fantastic experience. Delivering excellence will be woven through everything that you and your team do, both in terms of quality standards and results.
Alongside this, with your analysis of customer metric and Centre performance data, you’ll lead your team to deliver against – and exceed - sales margin and profit targets.
Experience of exceeding customer metrics targets through effective management
Experience of delivering coaching/training in the moment to colleagues
Management experience, including managing capability and performance
Experience of developing colleagues through delivery of technical training
Experience of meeting compliance standards across Health and Safety and quality
Excellent communication skills, verbally and in writing
Experience of labour force scheduling, with proven time management skills
IT proficient, with experience of using Microsoft packages, including Word, Excel and ideally PowerPoint, with the aptitude to learn in-house systems
A current full valid driving licence
As well as holiday and contributory pension, you can expect to enjoy:
~25% off most of our products in Halfords Retail stores and online
~ Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
~ Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
~ At least 25% colleague discount at Tredz
~ Life assurance
~ Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
~ Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
~ Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
~ Option to join our Sharesave scheme: save to purchase shares at a 20% discount
~ Cycle2Work scheme
~ Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
~ Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. You will need to be available to attend Redditch Head Office for an assessment centre, dates to be confirmed.
xkybehq We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.