The 5* AA Red Star Merchant Hotel is a harmonious blend of Victorian grandeur and Art Deco inspired sleek modernity. Situated in the heart of Belfast city centre's historic Cathedral Quarter, the grandeur of the original Grade A listed building is complemented by an elegant Art Deco inspired wing with a multitude of exciting amenities.
We have an excellent opportunity for a Switchboard Operator to join our team, working to a 5 AA Red Star standard. Are you are looking for a new challenge, within the hospitality industry in an established, and passionate Front Office Team.
The role will involve
1. Directing all internal and external calls on a busy switchboard
2. Knowledge of opening hours, offers and general hotel information
3. Taking dining reservations for the various outlets in the hotel
4. Assisting with room service orders from in house guests
5. Accurately recording and communicating messages
The essential criteria for this position:
6. Must be courteous and focused on providing a consistently high standard of customer service.
7. Must be standards driven and detail-orientated with the ability to organise and plan ahead.
8. Must have the ability to lead, multi-task, and make sound decisions in fast-paced environment.
9. The successful candidate must be fully flexible as the role will involve evenings and weekend shifts
The hours for this role would be 32-40 hours per week.
This position is £12 per hour
The Merchant Hotel offers staff:
10. Complimentary overnight stay in The Merchant Hotel with dinner and breakfast in The Great Room Restaurant. *subject to contract
11. Company group discount 20% off food in The Cloth Ear, The National and Little Wing Pizzeria
12. Regular wellbeing initiatives including free counselling through our safe space
13. Generous service charge
14. Paid breaks
15. 29 days holiday pro rata (including your birthday)
16. Seasonal parties and gifts
17. Classroom and Online Training