To have a discussion regarding the role, please contact Craig on 07483 097939.
The IT Support Analyst will deliver prompt and effective resolutions to technical issues or queries faced by colleagues, ensuring that more complex issues are escalated to senior colleagues, technicians, or third parties. They will follow organisational and departmental policies & procedures.
They will provide an effective service to the organisation in hardware configurations and asset management.
You will:
1. Provide ongoing support to the Digital Services Team in resolving IT issues/tickets.
2. Provide end-user technical support and maintenance (hardware and software) on all desktop systems, printers, telephones, mobiles, and other peripheral devices.
3. Assist with the rollout of major software and hardware upgrades.
4. Troubleshoot systems, telecoms, and network problems, diagnosing and solving hardware/software faults.
5. Support and administer the Office 365 desktop environment.
6. Manage devices through P3 device management solutions.
7. Maintain the Helpdesk system, recording appropriate information for fault incidents and reporting. Keep users and stakeholders updated on ticket statuses promptly.
8. Determine users’ needs and work with team members to resolve issues efficiently, using the most appropriate communication method (telephone, email, or face-to-face), ensuring support for users with varying technological capabilities.
9. Provide training and coaching to staff as required, contributing to wider training programmes, including creating training materials and guidance resources.
10. Ensure P3’s security standards, such as data protection and cyber security, are maintained.
11. To upload your CV for this role, click 'Apply Now'.
12. Please note that P3 reserves the right to close this advert earlier than the stated closing date.
P3 is an equal opportunities employer and is committed to combating all forms of discrimination.
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