We are currently recruiting for part time Care Navigators/Administrators at a busy GP Surgery based across Buckinghamshire and Oxfordshire. The shifts are a mixture of mornings 08:00-13:30, afternoons 13:00-18:30 or all day is available on some days which is 08:00-18:30 (with an 30min unpaid lunch break).
This busy yet rewarding role requires excellent customer service skills, attention to detail and a responsible attitude. You will need to be able to remain calm under pressure, multi-task, enjoy contact with people, be PC literate and have great organisational skills.
Main duties of the job
Primary responsibilities include:
Playing a leading role in signposting patients to the appropriate member of the clinical team
Providing information and non-clinical advice, resolving problems where possible
Receiving and dealing with telephone enquiries - taking action or passing on messages as appropriate
Ensuring all information is correctly entered on the computer system including scanning incoming letters into patient records
Contacting patients, where requested (e.g. regarding test results)
Actively promote practice developments and initiatives to patients, such as electronic prescriptions (EPS).
About us
Unity Health is a 7 Partner, 5 site GMS practice located in Buckinghamshire/Oxfordshire, with a growing patient list size of over 22K patients. Our five surgeries are located in Brill, Chinnor, Long Crendon, Princes Risborough and Thame.
We offer a full general practice service and provide more specialist services for children, pregnant women and those with long term conditions such as diabetes, asthma, heart disease and high blood pressure. We offer contraception advice as well as travel advice and immunisations.
Job responsibilities
* Provide a friendly patient-centered service, communicating appropriately with patients who need help and reassurance. Assisting them in the request for an appointment via our online Klinik portal. Triaging and booking appointments on Klinik.
* Signpost and book patient appointments with the appropriate healthcare professional, navigating EMIS and utilising the appointment system.
* Receive and deal with telephone enquiries and take action or pass on messages as appropriate via the Admin Hub.
* Provide information and non-clinical advice, resolving problems where possible. Flagging anything out of your scope to the on-site clinician.
* Registering new patients, ensuring they fall within our catchment area.
* Ensuring that any communication that is urgent for the day has been actioned accordingly, this may be from the District Nurse Team, via Practice Note on EMIS, Palliative Care, Nursing Home etc.
* Administer requests for repeat prescriptions or handing out repeat medication (site dependent)
* Ensure all information is correctly entered on the computer system including scanning/filing incoming letters into patient records via Docman.
* Contacting patients, where requested, regarding test results, making appointments etc
* Maintaining administration tasks such as keeping on top of registration packs, medication slips, appointment slips etc.
* Supporting colleagues in carrying out premises checks, such as monthly fire extinguisher checks/weekly fire alarm checks/tap running for legionellas.
* Ensure patients are charged appropriately for any private services and accounting for the money taken.
* Actively promote practice developments and initiatives to patients, for example electronic prescriptions (EPS), Patient Access and Klinik to request an appointment.
* Follow all practice protocols/procedures/guidelines
* Suggest process improvements that can be made to the practice systems
* Ensure that you are working in accordance with all of the practices policies and procedures (including confidentiality, information governance and infection control), as well as the Staff Handbook.
Person Specification
Experience
* experience of working as a receptionist, ideally in General Practice
Qualifications
* GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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