Sales Administrator (Technical Support & Aftersales), £25k FTE, 30 hours (flexible) Near Penrith About the Company Our client is a well-established business located about 10 miles outside of Penrith. This business has a strong reputation with both its customers and its employees and demonstrates a strong commitment to employee wellbeing and work-life balance. They offer a friendly, contemporary, and dynamic working environment where people genuinely enjoy coming to work. With many long-standing staff in addition to newer recruits as the business has grown and developed over recent years, this is a truly great place to work. The Role We're seeking a part-time Sales Administrator to join a lovely, friendly team. This is a varied and engaging role combining Sales Administration, Technical Support, and Aftersales, where you'll be the first point of contact for their loyal, long-standing customer base, ensuring they receive an exemplary experience from initial enquiry through to post-purchase support. You'll be working with customers who have built strong relationships with the business over many years, so there's a real sense of community and trust in the role. You'll also liaise with both the UK and European head office, adding an interesting international dimension to your day-to-day work. Key Responsibilities: Answering and responding to incoming telephone calls and emails with professionalism and efficiency Processing customer orders and quotes accurately Tracking orders from quotation stage through to delivery Providing technical support and product advice to customers (full training provided) Managing aftersales queries, including post-purchase support and warranty issues Liaising with UK and European head office to ensure seamless service delivery Managing overdue customer payments and keeping accounts up to date Handling new account enquiries in a timely and efficient manner Learning about the product range and advising customers on product selection Working collaboratively within a small, supportive team in an open-plan office environment Essential Criteria: Excellent verbal and written communication skills Outstanding administration skills with meticulous attention to detail Ability to handle customer enquiries in a helpful, efficient, and professional manner Strong organisational skills and an understanding of the importance of following business processes Good computer skills and confidence using IT systems Self-motivated with a proactive approach to work A team player who thrives in a collaborative environment Willingness to undertake personal training and development Full UK driving licence and access to your own vehicle (due to the location) Desirable: Previous experience in a sales administration role Experience working in a customer-facing environment Familiarity with order processing systems Experience in technical support or aftersales Hours of Work This is a part-time position of 30 hours per week, and the company is genuinely flexible about both the hours and days worked to suit the right candidate. Example working hours: 09:00–15:00 Monday to Thursday, 08:30–14:00 Friday – though other patterns will be fully considered to fit around your commitments. What's on Offer Salary: £24,000–£25,000 per annum (pro rata for 30 hours - approximately £20,000–£21,000 for 30 hours) Benefits include: 30 days holiday per annum (pro rata) including public holidays, with loyalty increments of up to 5 extra days Early 2pm finish every Friday for all staff Inclusion in the company's qualifying pension scheme Following successful completion of probation: Invitation to join the company healthcare scheme Generous trade and staff discount Free use of company loan kit Cycle to Work scheme Please note: Due to the location of this client, you will need to have a full UK driving licence and access to your own vehicle for this role. Why This Role? This is a brilliant opportunity to join a small, close-knit team in a business that truly values its people. The combination of sales administration, technical support, and aftersales means no two days are the same, and you'll develop a broad skill set while working with loyal customers and liaising with international colleagues. The flexibility on offer makes this ideal for someone looking for genuine work-life balance without compromising on career satisfaction. Foxgroves Recruitment acts as an employment agency for vacancies on behalf of clients, following fair and inclusive recruitment practices in line with the Equality Act 2010. All applications are considered on merit without discrimination, welcoming applicants from all backgrounds regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex, or sexual orientation. Recruitment decisions are based solely on skills, qualifications, and ability to perform the role. All appointments are subject to pre-employment screening, including right to work checks, reference checks, and qualification verification. Reasonable adjustments are provided for individuals with disabilities throughout the recruitment process.