Resident Liaison Officer (RLO)
Permanent Position | Property Services
Location: Liverpool / Knowsley
Salary: £30,160 per annum + Company Car or Car Allowance
Start Date: ASAP
Working Hours: Monday to Friday, 8:00am - 4:30pm
About the Role
We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Knowsley. This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction.
As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.
Key Responsibilities
Act as the primary liaison between residents, the Scheme Manager, and the client
Build strong relationships with residents and address concerns professionally
Monitor, manage, and resolve resident complaints effectively
Work closely with the Site Project Manager to maintain clear communication on site
Coordinate and deliver social value and community engagement events
Collate and analyse customer satisfaction surveys
Support conflict resolution and ensure minimal disruption to residents
About You
Minimum 2 years' experience as a Resident Liaison Officer (or similar role)
Strong customer service and communication skills
Confident dealing with residents in live environments
Organised, proactive, and able to manage sensitive situations professionally
Experience within property services or construction is highly desirable
What's on Offer
Permanent role
Competitive salary of £30,160 + car or car allowance
Consistent working hours
Supportive team environment with long-term project stability
How to Apply
If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information.
Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Liverpool, Knowsley