We’re seeking a proactive and detail-oriented ICSD Schedule Manager to join our Cyber Defence Security Assurance team at WTW. In this role, you’ll be supporting the seamless global operations by managing and optimizing numerous shift schedules across our Cyber Defence teams, including 24 x Security Operations and Emergency On-Call schedules.
Key Responsibilities
Own and maintain multiple shift schedules, including emergency on-call rotations, for globally distributed Cyber Defence teams.
• Navigate complexity by managing schedules across multiple time zones and ensuring senior leadership has clear, centralized visibility.
• Ensure accuracy in real time, proactively resolving conflicts and addressing resourcing gaps during holidays or emergencies.
• Collaborate confidently with team members and stakeholders across Cyber Defence to keep schedules efficient and transparent.
• Design, implement, and communicate streamlined scheduling processes that enable accurate reporting and centralized management across all shifts.