Customer Service and Project Support/Admin - Repairs
SR-KT - SRM_1764224484 Posted: 27/11/2025
Looking for Customer Service Advisor / Scheduler for a large Repairs Contractor based in Surrey
Exciting opportunity for training and progression
Must have some experience working with Contractors
Long-term contract
The hours of work will be Monday to Friday 8:00am - 5:00pm
Will consider no experience and training available
Summary of role:
1. Be in a position to make a real difference to the service we offer our customers. The customer service team has the most contact with our customers and no day is ever the same. You will handle a range of enquiries including:
2. Diagnosing and requesting repairs
3. Record customer complaints and, whenever possible, resolving them at first point of contact
4. This role typically requires strong communication skills and experience in customer service or call handling.
5. Allocate the right operatives, based on skills, availability and locality to the jobs that are nearing completion to ensure we meet appointment times and minimize travel and downtime.
To carry out customer satisfaction surveys and support in compiling monthly client reports
Qualifications & Experience:
The ideal candidate will have/be:
* Strong communication skills
* Previous telephone experience
* Strong word-processing/administration skills, demonstrating attention to detail and accuracy at all times
* Excellent organisational/time management skills
* Ability to work under pressure to strict deadlines
Full time office based with scope for progression