Job Description
Overview
Permanent
Up to £40,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working (2 days per week in the office)
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as an Executive Complaints Specialist and you’ll be a big part of this.
Role Purpose: This role is instrumental in understanding the root-cause of complaints and preventing future reoccurrence for our Customers and B&Q colleagues. Working within the Complaints Handling and Prevention team within Customer Service. The Executive Complaints Specialist specialises in handling more complex customer contacts such as warranties, court claims and ombudsman activity, with ability to analyse data trends and support the Complaints Resolution and Prevention Manager in implementing root cause preventions.
What's the job?
Key Accountabilities / Responsibilities
1. Record, investigate and coordinate the response to County Court and discrimination cases, draft defences and pro...