Guest Experience Supervisor,
Front Office - London Heathrow Marriott
Are you passionate about delivering
exceptional hospitality and eager to join a dynamic team at one of the world's
leading hotel brands? The London Heathrow Marriott Hotel is looking for
dedicated individuals to join our team. At Marriott, we believe in creating
memorable experiences for our guests.
Position: Full-time,
40 hours per week
Employee
Benefits:
·
Free Meals on
Duty: Enjoy complimentary meals
while you work.
·
Uniform
Provided: A professional uniform
is supplied for all employees.
·
Leisure
Club/Gym Access: Free use of the
hotel's leisure club and gym facilities.
·
Benefit HUB
Access: Gain access to a range
of discounts and offers through our Benefit HUB.
·
Discount
Rates: Enjoy discounted rates at
Marriott Hotels worldwide, including 50% off at our hotel restaurant,
Carluccio's.
·
Health
Insurance: Eligible employees
can opt into health insurance plans, including vision and life insurance.
·
Pension
Scheme: Automatic enrolment in
The People's Pension after three months of employment, with additional options
for the Marriott UK Workplace ARC Pension Plan.
·
Employee
Assistance Programme: Free and
confidential support for various challenges, including financial advice,
stress, and health issues.
·
Career
Development: Opportunities for
career growth and internal transfers within Marriott's global network.
·
Training and
Development: Access to training
programs to enhance your skills and advance your career.
·
Free
Parking: Complimentary on-site
parking for employees.
Job
Responsibilities:
· Oversee daily operations of guest services,
ensuring smooth and efficient service.
· Manage and train guest service staff, providing
guidance and support to maintain high standards of customer service.
· Coordinate guest check-ins and check-outs, ensuring
accuracy and efficiency.
· Handle guest inquiries and
complaints professionally, resolving issues promptly.
· Monitor and maintain cleanliness and organization
in all guest service areas.
· Ensure compliance with safety and hygiene
protocols to maintain a safe environment.
· Maintain accurate records of guest interactions,
transactions, and staff performance.
· Assist with inventory management and ordering
supplies as needed.
· Implement improvements based on guest feedback to
enhance their experience.
· Collaborate with other departments to fulfil
guest requests and ensure smooth operations.
Safety and
Company Policies:
·
Follow all
company and safety and security policies and procedures.
·
Report
maintenance needs, accidents, injuries, and unsafe work conditions to the
manager.
·
Complete safety
training and certifications.
·
Ensure uniform
and personal appearance are clean and professional.
·
Maintain
confidentiality of proprietary information.
·
Communicate with
others using clear and professional language.
·
Develop and
maintain positive working relationships with others.
·
Support the team
to reach common goals.
·
Listen and
respond appropriately to the concerns of other employees.
·
Ensure adherence
to quality expectations and standards.
Preferred
Qualifications:
·
Education: High
school diploma or G.E.D. equivalent.
·
Related Work
Experience: At least 1 year of related work experience in a customer service
role.
Sign up for Marriott
Bonvoy
Members Get More. More
Access. More Free Nights.
· Enjoy Complimentary Wi-Fi: Stay connected with free Wi-Fi during your stay.
· Chat with Your Hotel: Use the Marriott Bonvoy App to communicate
directly with your hotel.
· Save with Member Rates: Take advantage of exclusive member rates and discounts.
· Earn Points: Accumulate
points with every stay and redeem them for free nights, experiences, and more.
Join Marriott Bonvoy today following the link below and start enjoying these fantastic benefits ?
At London Heathrow
Marriott, we are dedicated to sustainability and minimising our environmental
impact. Our key initiatives include:
· Renewable Energy: The hotel uses windmills and solar panels on the roof to power
external lighting, significantly reducing CO2 emissions.
· Rooftop Greenhouse: Fresh herbs and vegetables are grown in our rooftop greenhouse,
ensuring low food mileage and providing fresh produce for our kitchen.
· Water Conservation: We have implemented water-saving bathroom fittings and an
energy-efficient, low-water laundry system to conserve water.
· Food Waste Reduction: Our innovative 'Food Waste Lab' repurposes food
production waste, supporting Marriott's goal to significantly reduce food
waste.
· Sustainable Meetings: Our meeting spaces and packages are designed to
embrace sustainability in all aspects of events.
For more information
please click on the link: Photos of London Heathrow Marriott Hotel | Marriott
Bonvoy
About Marriott
International: Marriott International is an equal opportunity employer. We
believe in hiring a diverse workforce and sustaining an inclusive, people-first
culture. We are committed to non-discrimination on any protected basis, such as
disability and veteran status, or any other basis covered under applicable law.
Join us at London Heathrow Marriott
and be part of a team that values excellence, sustainability, and career
growth. Apply today to start your journey with Marriott Hotels