Campus Experience Team Leader x 2 (KD13697) - Bath, BA2 7AYAbout the roleWe are seeking a proactive, customer-focused Campus Experience Team Leader to lead reception operations across student and commercial accommodation at the University of Bath.This is a key leadership role responsible for delivering an excellent front-of-house experience for students, guests, and visitors. You will oversee reception teams across multiple sites, ensuring consistent service standards, smooth operations, and a welcoming environment that reflects University values.Working closely with the Campus Experience Manager and wider Campus Services teams, you will support student arrivals, commercial activity, and day-to-day accommodation operations.Flexibility is required during peak periods (June–September), including early mornings, evenings, and weekends.About youWe are looking for someone who is:Experienced in delivering excellent customer service in a busy environmentConfident in supervising, training, and developing staffHighly organised with strong attention to detailCalm and effective under pressure, with strong problem-solving skillsSkilled at managing competing priorities and deadlinesA strong communicator, both written and verbalComfortable using IT systems, databases, and Microsoft OfficeA collaborative team player with a flexible and positive approachExperience in higher education, accommodation services, or reception/front-of-house operations would be an advantage.Further informationThis role is offered on a full-time, permanent basis, 36.5 hours per week.For an informal discussion about the role, please contact Steve Schilizzi, Commercial Business & Receptions Operations Manager, on sls87@bath.ac.uk or Jane Hately, Recruitment and Staff Engagement Coordinator, on jh3809@bath.ac.uk. Please ensure that you submit your application through the University website.To know more about the department please see Working in Campus ServicesWe consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer you We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:Employee assistance services through Health Assured, including access to the Wisdom appGenerous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balanceGenerous employer contributory pension schemesCycle to work schemeElectric vehicle salary sacrifice schemeStaff discount at Team Bath gymStaff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and moreLocal discounts, including free entry to the Holburne Museum in BathA family-friendly workplace An excellent reward package that recognises the talents of our diverse workforceRelocation allowanceVisa reimbursement and Interest-Free Loan to help with the cost of some immigration expensesFind out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.Be Well at BathWe’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:Staff support groups and networksA network of Staff Wellbeing ChampionsA suite of tools, resources and frameworks that enable you to be at your best and thriveFind out more about being at your best at Bath. Closing Date: 10 Jun 2026 Department: Management, Specialist and Administration Salary: £26,707 to £30,378