Overview
The Supervisor's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
As the ultimate curator of over 100 of the most in‑demand, highly innovative and boundary‑pushing beauty brands, we are the go‑to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Responsibilities
* Supporting the team to ensure a 'customer first' experience is delivered consistently
* Exceeding sales targets and the company acquisition target for N.dulge
* Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
* Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
* Communicating clearly and concisely with all internal and external business partners to drive business opportunities
* Actively identifying innovative opportunities to maximise the business
* Confidently analysing all available business reports to review weekly, monthly and yearly performance
* Supporting the store recruitment process, retaining diverse teams that deliver our 'customer first' experience
* Creating an inclusive, welcoming and approachable environment for employees to thrive in
* Confidently delivering feedback and escalating any performance issues to the Store Manager or Assistant Manager
* Coaching and developing the team to achieve their full potential
* Ensuring the store is maintained in line with Company policies and procedures
Qualifications
* Able to deliver a 'customer first' experience, demonstrating leadership to coach and motivate their team
* Able to understand and analyse commercial reports to drive business opportunities
* Able to identify key performance behaviours and competencies within the team
* Strong communication skills
* Strong prioritising and organisational skills
* Values honesty and integrity in working relationships
* Able to manage change
* Flexible to meet rapidly changing priorities and deadlines
* Able to delegate tasks and follow up effectively to ensure completion
Benefits
* Competitive salary, reviewed annually
* Generous time off, up to 25 days annually
* Access to an employee discount at Space NK of up to 50% off products, brand dependent
* A range of Health & wellness benefits, with support for physical, mental & financial wellbeing
* Access to training and development opportunities from our education team and brand partners to support your growth and development
* Access to additional third‑party discounts across shopping, health, lifestyle and wellbeing
* Refer a friend’s bonus scheme.
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