Overview
Our Property Management department is made up of passionate, highly professional and well-trained individuals. Our Property Managers play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. Our dedicated team have full responsibility of managing daily operations within the assigned portfolio. We are looking for someone with excellent communication skills, the ability to build long lasting relationships, a flare for organisation and a passion for property to become our next Property Manager.
Key Responsibilities
* Foster a culture of accountability, collaboration, and excellence across the department.
* Oversee the management of all managed units across Aspire.
* Maintain oversight of the lettings portfolio, ensuring compliance, efficiency, and client satisfaction.
* Drive key income streams including property management income, ensuring targets are achieved or exceeded.
* Monitor and manage the retention of occupied units within the managed portfolio.
* People & Performance
* Lead, train, coach, and mentor property management staff to achieve professional growth and high performance.
* Conduct regular performance reviews and ensure robust people management processes are in place.
* Maintain a strong understanding of HR best practices and support the professional development of all team members.
* Compliance & Legislation
* Serve as one of the company’s subject matter expert on lettings legislation, including the Renters’ Rights Bill and other regulatory frameworks.
* Ensure all processes and documentation comply with ARLA Propertymark standards and relevant legal requirements.
* Champion high standards of governance and risk management within all property management activities.
* Customer Service & Brand Standards
* Lead from the front in delivering an exceptional client experience.
* Uphold the brand values and reputation of John D. Wooden Company and its associated brands.
* Ensure consistent delivery of outstanding service across all touchpoints
Why join us?
When you join Aspire (part of John D Wood & Co.) we will train, develop and support you to become the best you can possibly be. We offer new starter induction programs, which provide a mixture of classroom, on the job and online training.
In addition to this, we offer each role level the opportunity to work towards gaining a professional, recognised qualification should you wish to do so. We also have a whole host of additional optional development courses available to our teams, as well as:
* Generous holiday allowance
* The opportunity to work for one of Englands’ oldest estate agencies known for delivering excellent customer service.
* Team recognition and awards
* Our very popular internal social committee connecting colleagues through sport and other social fun events.
* You will also be entitled to our award winning `Perks at Work` discount scheme offering staff along with their family & friends excellent discounted property services
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