Company Description
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be:
The Spa Receptionist plays a key role in delivering a warm, seamless and luxurious welcome to all guests and members of the Fairmont Spa at Fairmont Cheshire, The Mere. This role ensures every interaction reflects the resort’s high standards of professionalism, consistency, innovation and teamwork, while supporting the smooth operation of the spa’s front‑of‑house environment.
Job Description
1. Deliver a warm, polished and service‑focused welcome to all guests, members and colleagues
2. Maintain full knowledge of spa services, treatments and promotions to confidently support guest enquiries
3. Operate telephones professionally, ensuring all calls are answered promptly with friendly, accurate and helpful responses
4. Manage guest arrivals and departures efficiently, creating a seamless and memorable first and last impression
5. Keep the front‑of‑house area immaculate, tidy and styled to a luxury 5‑star standard at all times
6. Handle guest concerns with genuine care, resolving where possible before escalating to management
7. Complete daily checklists thoroughly and ensure smooth, detailed handovers between shifts
8. Maximise guest value by promoting spa services, treatments and retail opportunities appropriately
9. Provide accurate information and assistance to guests and visitors, ensuring their needs are fully met
10. Follow correct cash‑handling, float and safe procedures in line with company standards
11. Build confidence in the Jonas booking system and use it effectively for reservations and guest management
12. Carry out front‑of‑house administrative tasks with accuracy and attention to detail
13. Support management by undertaking additional duties when required
14. Follow all procedures for accident reporting, maintenance issues, fire safety and emergency evacuation
15. Adhere to all Health & Safety regulations while on the premises
16. Complete all documentation accurately and in accordance with departmental SOPs
17. Maintain the company dress code and consistently present a professional, polished appearance
Qualifications
18. 1–2 years of experience in a spa, hotel or luxury front‑of‑house role (preferred)
19. Strong customer‑service and communication skills
20. Confident, polished and professional telephone manner
21. Excellent organisational skills and attention to detail
22. Ability to multitask in a fast‑paced, guest‑focused environment
23. Basic IT proficiency, including booking systems and Microsoft Office
24. Experience with spa/booking software (advantageous)
25. Warm, welcoming and service‑driven approach to guest interaction
26. Ability to remain calm and professional when handling guest concerns
27. Strong understanding of luxury service standards and guest expectations
28. Willingness to undertake training and continuous development
Additional Information
What is in it for you?
29. Exclusive Discounts:Fairmont Cheshire, The Mere, Spa and Golf discountFairmont, Raffles, and Accor Hotels (friends and family rates are included)20% off food and beverage in on-site restaurants
30. Colleague restaurant
31. Being part of The Mere Team – our culture is unique!
32. You will benefit from training and development opportunities
33. Competitive salary and benefits including pension
34. 28 days of holiday including public holidays
35. 1-5 days service award based on length of service
36. Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
37. And last but not least you will get to work with a team of EXTRAORDINARY people