Role: IT Support Analyst (2nd Line Support, IT & Applications)
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Location: Leicester, hybrid (3 days onsite)
Salary: Very strong salary and package including bonus and private healthcare
Are you looking to work for a UK market leader who invests in cutting edge technologies and offers clear career development and progression? We are working with a FTSE100 company to recruit an IT Support Analyst to support their IT Applications and wider technology environment. You will be working with the team at 2nd line level, supporting a range predominently microsoft aligns technologies including Dynamics 365, Azure, O365, intune etc.
Although experience with these technologies would be great, they arent essential. The ideal person will have broad IT Support experience at 2nd line level (ideally including IT Applications, connectivity & devices), and above all be solution orientated. We are looking for people who are continually looking to deliver exceptional customer service and identify ways to improve processes and services. Youll be supporting the applications, laptops, devices and networks which are used by 3000+ employees across the UK.
Almost all of the leadership team in the department have come through internal promotions, evidencing the opportunity to progress you career.
Ideal experience:
* Experience supporting IT Applications, hardware and devices at a 2nd line level, with a track record of going above and beyond to deliver and excellent service for stakeholders.
* Excellent communication skills, we will be very interested to hear how you communicate with key stakeholders during an issue/incident to ensure they are appropriately informed.
* Experience working with external supplier or 3rd party specialists to resolve escalations and ensure SLAs are met.
* Dynamics 365 or other ERP experience would be ideal, but not essential.
* Experience supporting IT users across multiple locations would be highly advantageous.
* A passion for learning new skills and technologies.
The company are based in north Leicestershire, around 20 minutes from Derby, Leicester, Tamworth and Burton, 30 minutes from Nottingham.