Overview
We are working closely alongside a Local Authority in Enfield to assist with the appointment of an Operational Repairs Planner, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £17.04 - £21.51 per hour
Responsibilities
* Responsible for scheduling all appointments with customers for responsive and programmed works with suitably qualified operatives using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes.
* To ensure that repairs are planned based on the appropriate time required for the works to be completed, wherever possible on the first visit, with an excellent understanding of the building processes required.
* To continually manage the trade staff work schedule to maximise and ensure high productivity levels.
* To ensure that emergency orders are completed within statutory targets.
* Using own initiative, proactively manage work orders using IT systems to ensure that variations and complex orders are managed and coordinated and accurate records are in place to monitor through to completion. Ability to attend evening and weekend meetings when required.
* Repairs Service is to work flexibly ensuring the needs of the wider community are met week by week and provide emergency response, details to be determined as required by service teams and cognisant of individual circumstances.
* Availability: You should be available to work immediately or at short notice.
* Right to work in the UK.
Qualifications
* Experience of working within operational support/business administration or educated to A Level standard, or Level 3 NVQ in business administration.
* Repairs Diagnostic Training.
* Experience of using work scheduling/planning systems ICT or manual.
* Customer service skills relating to defusing service failure conflicts.
* High level of knowledge relating to repairs tasks and the time to be allocated for individual elements, and the interdependency between various trades.
* Skilled in the use of various contract arrangements including schedule of rates, time and materials, lump sums and standard minute values.
* Ability to plan, prioritise and organise workload to meet required deadlines.
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