Commercial Operations Manager
Birmingham city centre (hybrid, minimum 2 days in office)
£47,000 - £54,000 + 15% bonus + excellent benefits package
Are you a commercially driven professional with a strategic mindset and a flair for boosting operational effectiveness across international regions? Were looking for a Commercial Operations Manager to refine our sales and support processes, drive business efficiency, and enhance commercial outcomes across our European footprint.
The Opportunity:
This is a key leadership role, responsible for enhancing commercial efficiency by streamlining internal operations, refining customer service functions, and driving the use of tools such as Salesforce and Talkdesk. You'll work closely with various departments to implement commercial initiatives that elevate service standards and fuel revenue growth.
Key Responsibilities:
1. Champion improvements in sales and support operations through automation and industry best practices.
2. Build and manage forecasting models, pipeline tools, and performance tracking systems.
3. Roll out strategies aimed at revenue optimization and superior customer engagement.
4. Partner with regional teams to align local strategies across multiple Eur...