Senior Salmon is looking for an IT Systems Administrator to be the first point of contact for IT-related issues at our clients head office ensuring smooth day-to-day operations by providing and effective and responsive support to local and remote users. Youll also help maintain the companies infrastructure, working closely with colleagues across the world to drive operational excellence in a dynamic, international environment. Duties will include: 1st and 2nd level User Helpdesk Support of internal customers via ticketing system (Service Now), email and phone Managing IT hardware, equipment and software requirements Managing user accounts and access policies Prepare, document, plan, organize, execute and validate IT changes Contribute to companywide IT infrastructure and security projects in close cooperation with the CCM EU & US IT Analyze possibilities to automate activities, propose solutions and implement Provide hands on technical support for random IT questions and on-site hardware support. Develop and deliver training materials and sessions to help employees maximize their productivity. Maintain detailed documentation configurations, policies, and procedures. We would look for the following skills / experience 3 years working in 1st and 2nd level IT support tasked with infrastructure, business applications and user support in an international environment Knowledge of IT network management, hardware management (computers, smart phones, printers, etc.), security management, AD, Entra ID, Office365 end user support Ideally knowledge of Windows Server, VMWare and backup strategies You are a team player, autonomous and a problem solver You are flexible, proactive and you have a hands-on approach Excellent troubleshooting and problem-solving skills. Effective communication and collaboration skills. Customer focused and willing to extend service with proactive and flexible support. Ability to work independently and prioritize tasks effectively. Familiarity with ITIL or other IT service management frameworks Apply now for an opportunity onm this great PERMANENT Role