Job Description - HRD Colleague Services Assistant (251061)
Position: Colleague Services Assistant
Location: Newcastle – Hybrid working from our city centre office and from home
Type: Permanent, Full time (37.5 hpw)
Salary: £24,638 plus benefits including health cash plan!
Introduction: We have a great opportunity to join our Colleague Services team as Human Resources and Development (HRD) Colleague Services Assistant.
Role Overview: Our colleague services team is the first point of contact for all HRD activities, supporting colleagues and managers with legal processes, compliance, recruitment, onboarding, and development.
Responsibilities include:
* Completing employment checks for new starters, including DBS checks, reference requests, and visa checks
* Handling contractual changes
* Monitoring compliance
* Answering calls on our HRD phone line
* Supporting colleagues, managers, and candidates through various processes to ensure smooth operations
Note: Due to current sponsorship limitations, we are unable to offer sponsorship to external candidates for this role. This is under regular review.
Candidate Profile:
* Customer service-oriented and passionate
* Thrives in a fast-paced environment with high-volume, deadline-driven tasks
* Calm under pressure and detail-oriented
* Proficient in data handling, analysis, and decision-making
* Confident with Microsoft Office and other technical tools
Team Overview: Join a passionate team committed to excellent service, compliance, and accuracy. Led by manager Tracey, who has been with Home Group for 15 years, the team is welcoming and supportive.
Work Schedule & Benefits:
* Full-time, 37.5 hours/week, Monday to Friday
* Hybrid working: 2 days in Newcastle office, the rest from home, with quarterly face-to-face meetings
* Comprehensive induction and ongoing learning support
Our Culture: We celebrate diversity and inclusion through internal networks and support systems, making Home Group a place where everyone can be themselves.
What We Offer:
* 34 days annual leave, increasing to 39, plus volunteer time off
* Health cash plan covering dental, optical, prescriptions, and more
* High street discounts on various products and services
* Investors in People Platinum, a Great Place to Work, and recognized for wellbeing
* Opportunities for career growth, including potential CIPD qualification in HRD
* Generous pension scheme with 3x salary life insurance
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