About the job
As Chief Customer Officer (CCO), you will lead the customer-focused commercial strategy, including business development, customer experience and product strategy, satisfying our defence customer needs, whilst fulfilling our public task. You will be a member of the UKHO's Executive Leadership Team, contributing to the UK Hydrographic Office's (UKHO) wider strategic direction and leadership, helping to shape the digital future of the organisation.
The UKHO is an executive agency trading fund of the Ministry of Defence (MOD). It is a global entity supplying maritime navigational services and products to Defence, the UK Government and commercial trade. The UKHO has a commercial turnover of c.£200m and has rendered a £300m dividend to the MOD over the last 10 years.
UKHO is based in Taunton, Somerset, and employs around 1000 people.
Key responsibilities include:
* To bring commercial insight, experience and expertise to the UKHO Executive Leadership Team and contribute fully to the overall strategic management of the UKHO, especially in all areas of customer, market and ADMIRALTY business development.
* To provide empowering and inspiring leadership, creating a culture of trust as a platform for promoting innovation, creativity and diversity of thought; and building, developing and motivating a high-performing team.
* To deliver the UKHO's sales revenue and gross margin targets, enhancing the UKHO's ADMIRALTY digital products and services to ensure our trusted brand remains the choice of the world's mariners, remains competitive, and continues to adapt to reflect the developing needs of a maritime sector that is undergoing a rapid digital transformation.
* To be the lead 'Customer Champion' for the UKHO, ensuring that our customers are at the centre of everything we do, in a way that embeds a customer-focused culture throughout the organisation.
To learn more about this fantastic opportunity or to submit your interest, please speak with Green Park, who we are partnering with to recruit this vacancy, - details below:
UK Hydrographic office
Closing date: Sunday 12th October 2025