Job Identification: 209520 Job Category: Human Resources Job Schedule: Part time You will provide comprehensive HR administrative and coordination support, delivering an excellent customer experience to Corporate Team Members across EMEA. The role involves a wide range of operational HR activities, working closely with the centralised HR Shared Services (HRX) team, the HR Consulting team, and the Senior Manager, HR Consulting. You will also play a key role in supporting engagement initiatives across the site, with a particular focus on recognition and wellbeing. _We are seeking candidates who are able to commit to working 21 hours per week across 5 days_ - Obtain approvals for new hires and employee changes, liaising with HRX to ensure accurate and timely processing. - Support onboarding for new and transferring Team Members, including preparing offer letters, contracts of employment and associated documentation in line with policy. - Deliver Day 1 inductions and support the end-to-end onboarding journey, including probation monitoring, follow-ups and escalation of any concerns. - Manage the HR shared mailbox and respond to queries across multiple channels (email, telephone, messaging and face-to-face), ensuring a high level of customer service and timely resolution. - Ensure all right to work, visa and compliance documentation is correctly obtained, verified and recorded in TMX, maintaining audit readiness at all times. - Maintain accurate and up-to-date employee data in TMX, identifying and resolving discrepancies and producing reports as required. - Review HRX compliance reports and address any issues to ensure data integrity and adherence to legislative requirements. - Support payroll processes, including monthly cycles, audit activities and responding to Team Member queries related to payroll and absence. - Track absence levels, monitor trigger points and escalate concerns, supporting the management of absence cases where required. - Provide administrative support on employee relations matters, including preparing documentation and taking notes at formal meetings (e.g. grievance, disciplinary, absence and investigatory meetings). - Manage family leave cases (maternity, paternity, shared parental and adoption), including advising on entitlements, coordinating with Payroll and supporting managers. - Coordinate employee benefits administration, including pensions, annual leave, medical insurance and travel allowances. - Support relocation and immigration processes, including visa sponsorship, working with external providers and ensuring compliance. - Lead or support employee wellbeing and recognition initiatives, including communications, events and engagement activities (e.g. Team Member Appreciation Week, Mosaic programmes and town halls). - Support key HR processes such as salary reviews, bonus payments and wider compensation cycles. - Draft and issue a range of employee correspondence, including contractual changes and ad hoc documentation. - Maintain employee records and HR documentation in line with internal policies and legal requirements, including managing archiving and background checks (e.g. Disclosure, referencing). - Support Subject Access Requests by collating and coordinating relevant information. - Assist in the analysis and reporting of employee engagement survey data. - Support external submissions such as Great Place to Work. - Coordinate work experience programmes and provide guidance or training to interns or placement students where applicable. - Maintain and update HR content on the intranet, ensuring it is clear, accurate and accessible. - Support flexible working applications in line with policy and escalate any complex matters as appropriate. - Contribute to continuous improvement of HR processes, systems and documentation, including identifying efficiencies and supporting system enhancements. - Collaborate with stakeholders across HR functions, including Talent Acquisition, Total Reward and Learning & Development. - Provide general administrative support, including managing invoices, ordering supplies, booking meetings, maintaining trackers and updating templates. - Build effective working relationships with stakeholders, including senior leaders, to support delivery of HR services. - Provide wider team support during peak periods and contribute to HR projects as required. - Undertake any other reasonable duties as required. To fulfill this role successfully, you must possess the following minimum qualifications and experience: Proven administrative experience within an HR environment. Working knowledge of UK employment legislation and HR processes. Strong IT skills (Microsoft Office), with the ability to quickly learn new systems. High level of accuracy and attention to detail. Excellent organisational, time management and coordination skills. Strong communication skills, both written and verbal. Ability to prioritise effectively, manage multiple tasks and meet deadlines in a fast-paced environment. A proactive, solutions-focused approach with the ability to apply policies and processes effectively. Ability to build relationships and communicate confidently with stakeholders at all levels. Discretion and professionalism in handling confidential information. Experience supporting HR initiatives, projects or engagement activities. Educated to A level (or equivalent). Strong written communication skills, including attention to grammar and detail. A genuine interest in HR, with a willingness to learn and develop. Flexibility to support business needs, including occasional travel. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Experience working within a complex, matrix or multinational organisation. Experience in an HR shared services environment, including managing shared inboxes. Proficiency in TMX, Oracle Cloud or similar HR systems. Experience engaging with senior stakeholders. A degree or CIPD qualification (or equivalent). \li-sh1 How We'll Help You Thrive At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources - Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP) _*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan._ Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay-we're a great place to work.