Title
Senior Business Process Lead
Location
Windsor, GB, SL4 1RS
Morrisville, NC, US
Job Summary
The Business Transformation Office (BTO) team is a results‑oriented, innovative team within Go‑to‑Market Revenue Operations. Working alongside other leaders and teammates you will drive sophisticated, multi‑functional efforts that support and enhance NetApp’s worldwide business processes and capabilities as we continue to pursue sales excellence. You will utilize your strong consultative approach and functional process expertise to drive a portfolio of deep change that meets the business needs. You will help NetApp craft business capabilities and strategies by analyzing complex business processes end‑to‑end, making design recommendations to optimize performance, and supporting the execution of programs to realize our future‑state. You will also be responsible for facilitating meetings and workshops to drive program deliverables and outcomes.
Our senior business process leads are strategic thinkers with excellent business insights and enjoy translating strategy into execution. They are curious about problems and understand how everything works, advocating for operational excellence. Working as trusted advisors, you will partner with Business and IT teams to deliver business outcomes.
Responsibilities
* Lead initiatives to transform and optimize partner and channel business processes, ensuring alignment with NetApp’s strategic goals.
* Act as a conduit between business and IT, translating business requirements into actionable technical solutions within Salesforce and other systems.
* Collaborate with cross‑functional teams, including Sales, Operations, Finance, and IT, to define and document business processes and ensure they meet stakeholder needs.
* Oversee the business aspects of our highly customized Salesforce environment, ensuring it supports partner and channel operations effectively.
* Work closely with IT and development teams in an agile environment to ensure successful implementation of process improvements.
* Analyze business processes and metrics to identify areas for improvement and make data‑driven recommendations.
* Serve as the business analyst for partner and channel teams, understanding their unique needs and ensuring our processes and systems support their success.
Requirements
* ~12 years of experience in business process analysis, with a strong focus on partner and channel operations such as opportunity management, deal registration, incentive registration, channel/partner programs, partner relationship management, and partner lead distribution.
* Deep understanding of Salesforce Sales Cloud and Partner Relationship Management (PRM) systems, with a proven track record of managing business processes within these platforms.
* Strong knowledge of Go‑to‑Market (GTM) processes, sales operations, and channel/partner management.
* Experience working in an agile development environment, collaborating with IT and business teams to implement solutions.
* Excellent written and verbal communication skills, with the ability to engage and influence stakeholders at all levels of the organization.
* Ability to analyze complex business processes and data to make informed recommendations.
* Bachelor’s degree in Business, Information Systems, or a related field. Advanced degree or relevant certifications (e.g., Salesforce Administrator, Lean Six Sigma) is a plus.
Compensation
The target salary range for this position is 154,700 – 231,000 USD. Final compensation will be determined by the candidate’s location, qualifications, experience, and education and may fall outside this range. Packages are competitive and reflect industry standards, including a comprehensive benefits program covering health insurance, life insurance, retirement or pension plans, paid time off (PTO), various leave options, performance‑based incentives, an employee stock purchase plan, and/or restricted stock units (RSUs). All offerings are subject to regional variations and governed by local laws, regulations, and company policies.
Additional Information
Nearest Major Market: Raleigh
Job Segment: Lean Six Sigma, Six Sigma, Business Process, Business Analyst, Relationship Manager, Management, Technology, Customer Service
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