Legal Expenses Technical Claims Handler
We have a fantastic opportunity to join our family of talented people as a Claims Handler. You will be working within the Technical Claims Department of the Legal Expenses division based in Victoria Street, Bristol. Once trained, you will be required to attend the office a minimum of one day a week with the flexibility to work from home.
In this role you will manage legal expenses claims from the opening stages through to conclusion. This involves assessing technical claims against Home, Motor, Commercial and Travel policy wordings, conducting investigations, appointing and managing solicitors, liaising directly with policyholders, brokers and solicitors, answering wide‑ranging queries and assessing costs incurred at conclusion. You will work closely with the team to support each other but will need to work independently managing your own caseload and prioritising your work so that customer expectations and service levels are met. Customer satisfaction is a high priority for us.
Salary Information
Pay: Circa £33,000 per year, based on relevant experience, skills for the role, and location.
About You
You will be managing a varied caseload of pre‑event legal expenses claims from initial notification through to conclusion, assessing technical claims, carrying out investigations to determine coverage and claim validity, appointing and managing solicitors, liaising with policyholders, brokers and external solicitors, explaining complex legal and policy decisions in a customer‑focused manner, assessing legal costs for accuracy and fairness, and prioritising and managing your own workload independently while contributing to a supportive team environment.
Essential Skills
* Strong technical knowledge of Legal Expenses Insurance, including end‑to‑end claim processes and policy interpretation.
* Excellent written and verbal communication skills, with the ability to explain complex legal decisions clearly to non‑technical audiences.
* Sound decision‑making and analytical ability to assess coverage, merits, and claim validity accurately.
* Stakeholder management skills, enabling effective relationships with policyholders, brokers, solicitors, and internal colleagues.
* Negotiation and influence skills to achieve fair and positive outcomes for customers while managing challenge objectively.
* Strong organisational and time‑management skills to prioritise and manage a varied and demanding caseload.
* Exceptional attention to detail, especially when handling technical documentation, investigations, and cost assessments.
* Good understanding of regulatory requirements, including Financial Ombudsman Service (FOS) expectations and best practice.
Desirable Skills
* Responsible Artificial Intelligence usage.
What We Will Offer You
* Competitive salary near £33,000 per year, plus annual performance‑related bonus.
* Hybrid working and flexible working options.
* Flexible leave options.
* Contributory pension scheme.
* Development days and training.
* Discounts up to 50% on select insurance products and retail discounts.
* Volunteering days.
Our Ways of Working
We support hybrid work patterns that balance customer needs with your personal circumstances and business requirements, promoting innovation, creativity, and work‑life balance.
Integrity, Fairness, Inclusion & Trust
Allianz is an equal opportunity employer. We support gender equity, neurodiversity, and disability inclusion. We are committed to ensuring a flexible work environment and a supportive culture for all staff.
Our policies and statutory obligations are taken seriously, and we facilitate adjusted workplace practices for candidates entitled to the Disability Confident Scheme.
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