Learning and Development Operations Manager
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Pay Range
This range is provided by Humanitarian Academy for Development (HAD). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
The Vacancy
Humanitarian Academy for Development (HAD) is actively recruiting for the position of L&D Operations Manager to be based from its office in Birmingham, UK. Serving the Humanitarian and International Development Sector and its parent Islamic Relief Worldwide, it collects, coordinates and delivers HAD in action content and messaging globally to promote the training, research and talent development services HAD offers to retain existing customers and attract new customers. The Division leverages digital platforms, public relations, events and the media in line with HAD’s vision, mission and strategy and is envisioned to be a hub where humanitarian and development theories and practice are studied, examined and developed.
Job Purpose
* Lead and oversee the operational delivery of all learning and training activities across IRW through HAD, ensuring high‑quality, values‑driven learning experiences that meet organisational and sectoral needs.
* Take full responsibility for the management and development of HAD’s digital learning offer, ensuring the transformation of traditional training into engaging, scalable, and high‑impact e‑learning experiences.
* Enhance the visibility, accessibility, and impact of HAD’s learning programmes through effective communication, marketing, and learner engagement strategies.
* Work with IRW stakeholders to develop and deliver initiatives that strengthen management, leadership, and technical capabilities, aligned with organisational culture and values.
Qualifications
* Extensive experience in coordinating or managing training delivery and operations within a large, multi‑site organisation.
* Proven record of managing learning systems, logistics, and administration to a high standard.
* Experience in implementing and monitoring quality assurance processes for training programmes.
* Demonstrated ability to engage learners through communication, marketing, or learner engagement strategies.
* Experience of managing budgets, contracts, and supplier relationships related to training delivery.
* Experience in managing and developing teams across different geographical locations.
* Strong operational planning, project management, and organisational skills.
* Excellent written and verbal communication abilities, with experience in marketing or promoting learning initiatives.
* Proficiency in Learning Management Systems (LMS) and e‑learning platforms.
* Strong analytical and reporting skills; able to measure and communicate impact.
* Demonstrated understanding of adult learning principles and blended learning design.
* Collaborative leadership style, with the ability to work effectively across cultures and disciplines.
Pre-employment Checks
* Screening clearance
* Proof of eligibility to live and work within the UK
* Receipt of satisfactory references
EEO Statement
Islamic Relief promotes equality and meritocracy, and seeks individuals who are sympathetic to the IR values of Sincerity, Excellence, Compassion, Social Justice and Custodianship together with our policy standards on Anti‑Bribery, Child Protection and Code of Conduct. If you would like to be a part of an organisation striving to make a difference in the world and are looking for a meaningful career, we will be glad to hear from you.
HAD is an equal opportunities employer.
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Training, Human Resources, and General Business
Interview Information
Interviews are expected to take place in mid‑late December 2025.
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