Location: Cambridge, UK (hybrid) with travel to the office twice per week.
We are seeking a detail-oriented and analytical Fraud Analyst to join our team. The successful candidate will play a crucial role in maintaining the integrity and security of our in-game transactions. Your primary responsibility will be to conduct daily manual reviews of potentially fraudulent transactions, process refunds, and identify trends to enhance our fraud detection mechanisms.
What you'll be doing:
* Perform daily manual reviews of flagged transactions to assess their legitimacy
* Process refunds for confirmed fraudulent transactions in a timely manner
* Identify and analyse fraud trends and patterns to improve detection strategies
* Update and maintain the rules within our decision engine to enhance fraud prevention
* Produce comprehensive weekly fraud reports to inform stakeholders of current threats and mitigation strategies.
* Collaborate with cross-functional teams to implement effective fraud prevention measures
* Use Fraud detection tools and analytics (including Python and SQL) to assess risk and make decision
* Gain experience in gaming and fraud trends within gaming to identify potential improvements to systems/processes
* Represent the company when communicating with suppliers and payment service providers (PSPs)
What we're looking for:
* Proven experience in fraud analysis or a related field
* Strong analytical skills with a keen attention to detail
* Excellent communication skills and the ability to work collaboratively in a team environment
* Strong problem-solving skills and the ability to make decisions under pressure
What we offer:
When you join Jagex you can look forward to a generous Perks & Benefits package including:
* Private Healthcare, including Dental Plan.
* Minimum 6% Pension contributions.
* Employee Assistance Programme & onsite Counselling.
* Life Insurance.
* Discretionary annual performance bonus.
* Enhanced family leave policies from day 1.
* Flexible working hours.
* 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!
About Jagex:
Jagex is a leader in developing and publishing deep, engaging online games that connect millions of players worldwide. Best known for the RuneScape franchise, which includes two of the world’s longest running and most successful MMORPGs, in Old School Runescape and Runescape, and the open-world survival crafting game, Runescape: Dragonwilds; we have proven success in delivering immersive Forever Games and fostering strong player communities.
We strive to foster an inclusive workplace built on trust, autonomy, and a shared passion for creating forever games.
Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; we Honour our Vows by being honest and transparent; we are our Customers’ Heroes by striving to understand our team & player needs, and we Seize The Day by making the most of every opportunity.
With over two decades of experience, and over 400 people in our team, we continue to innovate in live game development, leveraging data-driven insights, and a commitment to player-first game design. We have a diverse and talented team where creativity, collaboration, and community-driven game development drives everything we do.
As part of Jagex, you’ll have the opportunity to work on a globally successful franchise, contribute to exciting new projects, and be part of a company that hugely values both our employees and our players.