Overview
ROLE: Facilities Management Supervisor – TfL Contract
HOURS: 08:00 - 17:00 (Full-time)
LOCATION: London (TFL Contract)
REPORTING TO: Facilities Manager
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.
Responsibilities
Our Values and Behaviours
* Excel · Challenge · Inspire
Job Objectives and Responsibilities
* Responsible for supervising the delivery of all FM hard services across the TFL London Estate, ensuring compliance with Mitie Engineering Services Policies and Procedures.
* Lead and coordinate the engineering and support teams to deliver planned and reactive maintenance, statutory compliance, and customer service excellence.
* Act as the primary point of contact for client representatives, contractors, and internal teams, ensuring all service delivery meets client (TFL) and Mitie expectations.
* Ensure all works are completed efficiently, safely, and in line with contract SLAs and KPIs.
* Support the Facilities Manager in operational planning, resource allocation, and performance reporting.
Main Duties
* Supervise and motivate the FM team, ensuring high standards of performance and customer service.
* Oversee planned preventative maintenance (PPM), reactive works, and statutory compliance activities.
* Monitor work order progress and ensure accurate CAFM system updates.
* Review and approve reports on works carried out, compliance documentation, and incident logs.
* Ensure all team members adhere to health and safety policies and procedures.
* Conduct regular site inspections, audits, and toolbox talks.
* Identify and escalate operational issues, risks, or non‑compliance to the Facilities Manager.
* Support training and development of team members, promoting a culture of continuous improvement.
* Maintain effective communication with client representatives, responding promptly to queries and feedback.
* Drive operational excellence and innovation in FM service delivery.
Qualifications
* City & Guilds, ONC, HNC or equivalent in a relevant engineering or FM discipline.
* Recognised apprenticeship or supervisory experience in facilities management.
* Relevant training certificates for the work area (e.g., IOSH, NEBOSH, CAFM systems).
* Minimum two years\' supervisory experience in a similar FM role.
* Strong understanding of building services, statutory compliance, and FM operations.
* Excellent leadership, communication, and organisational skills.
* Experience with CAFM systems and performance reporting.
* Full in‑depth security checks required for successful candidates.
Working Within Mitie Values and Behaviours
People: Mitie is a people business. Our people make the difference.
Trustworthy: We do what we say we will.
Helpful: We go out of our way to make a difference.
Inspiring: We help others to be the best they can be.
Passion: We give it everything we\'ve got.
Fresh Thinking: We bring new ideas and embrace innovation.
Health and Safety Responsibilities
* Follow Group and company policies and procedures at all times.
* Ensure all team members use work equipment and PPE properly and in accordance with training received.
* Report any deficiencies in systems of work or equipment that may risk service delivery, health and safety, or the environment.
* Report any issues or training needs to your line manager and/or via the divisional incident reporting system.
Theres a place for you at Mitie, join us today!
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