Job description
Staffline Recruitment is currently recruiting on behalf of our client based in Ballymena for the position of Sales & Customer Care Advisor. This is an excellent opportunity to join a busy and supportive team in a varied role covering customer service, sales administration, logistics coordination and accounts support.
This position is offered as maternity cover, with a start date at the end of July.
Job Purpose
We are seeking a highly organised and customer-focused Sales & Customer Care Advisor to support customers throughout the sales and order fulfilment process. The successful candidate will ensure excellent customer service, accurate order processing, effective delivery coordination and timely resolution of customer queries.
This role requires strong communication, administration and organisational skills, with responsibility for supporting sales, customer service, logistics and credit control activities.
Key Responsibilities
Customer Service
1. Respond to customer enquiries and provide product, order and delivery information.
2. Proactively communicate with customers regarding delivery schedules and order updates.
3. Resolve customer queries and escalate issues where appropriate.
4. Create and maintain customer accounts and records.
Sales Administration
5. Process customer orders accurately and efficiently.
6. Prepare and issue quotations and follow up sales enquiries.
7. Convert quotations into confirmed sales orders.
8. Send order confirmations and maintain accurate order records.
9. Manage web-based enquiries and incoming sales enquiries.
10. Update customer enquiry and order statuses within internal systems.
Logistics & Delivery Coordination
11. Coordinate delivery schedules and customer collections.
12. Liaise with drivers and warehouse personnel regarding deliveries and collections.
13. Prepare and issue delivery documentation and despatch paperwork.
14. Monitor outstanding orders and communicate any delays to customers.
15. Process returns documentation and support product return procedures.
Credit Control & Accounts Support
16. Process customer payments and deposits.
17. Allocate customer payments accurately.
18. Perform customer credit checks and monitor accounts on hold.
19. Conduct credit control activities, including collection calls and statement distribution.
20. Assist with invoice processing and posting transactions to Sage.
21. Support credit card reconciliations and associated administration.
Administration & Reporting
22. Maintain accurate filing and documentation systems.
23. Monitor despatched but not invoiced orders.
24. Assist with monthly reporting and administrative tasks.
25. Support Intrastat reporting requirements.
26. Raise and monitor internal support requests where system issues arise.
27. Ensure company records and databases are maintained accurately.
Skills & Experience
Essential
28. Previous experience in a customer service, sales administration or order processing role.
29. Strong administration and organisational skills.
30. Excellent written and verbal communication skills.
31. High attention to detail and accuracy.
32. Proficiency in Microsoft Office applications.
33. Ability to manage multiple priorities in a fast-paced environment.
34. Experience working with ERP, CRM or order processing systems.
35. Experience in credit control or accounts administration.
36. Experience using Sage.
37. Experience within manufacturing, distribution or logistics environments.
Personal Attributes
38. Customer-focused with a professional and positive attitude.
39. Strong problem-solving skills.
40. Able to work independently and as part of a team.
41. Highly organised with excellent attention to detail.
42. Proactive and able to prioritise workload effectively.
Benefits
43. Competitive salary.
44. Supportive team environment.
45. Training and development opportunities.
46. Long-term career progression opportunities.
Reporting To
Financial Controller / Managing Director
Working Hours
Monday to Thursday, 8:00am - 5:00pm (4-day week)
Contract Type
Maternity Cover
Start Date
End of July
Salary
Competitive salary, depending on experience