Job Description
Location : Rochdale
Salary : £22, – £24,
Consultants : Annie Earley & Sarah Duffy
We are currently working with a huge client based in Heywood who specialize in Freight and Logistics. They have an exciting opportunity for a Customer Account Support to join their team.
Working hours are Monday to Friday 7am-7pm – 35 hours per week.
What you can expect:
1. 25 days paid holiday plus bank holidays
2. Flexible working
3. Birthday day off
4. Free on-site Parking
5. Pension Scheme
Key Duties:
You will be responsible for the following duties:
6. Communicating with customers via email, phone and teams to understand their needs and requirements
7. Arrange and attend customer meeting when required
8. Keeping a record of any customer enquiries using a CRM system
9. Assisting with resolution of shipping and logistic discrepancies and re direct them to the correct departments
10. Working closely with carriers and freight partners to coordinate the transport of goods
11. Provide clear concise reports and updates to management on customer service metrics
Profile:
12. Must have strong communication skills
13. Need to have experience within a customer service role
14. Ability to work with a team
15. Beneficial to have experience with CRM systems