Overview
Customer Service Advisor - Warrington at TieTalent
Where: EE Warrington Contact Centre
Salary: 37.5 hours per week (Full time) - £25,087.00 (£12.82 p/h), rising to £25,684.00 (£13.12 p/h) at 8 months in role
Shift Pattern: 12 hour shift pattern, with every other weekend off
Start Date: 3 November 2025
Why this job matters
Are you someone who likes solving problems? You may enjoy gaming or tinkering with technology. If so, you have transferable skills to succeed in a Customer Service Technical role with EE. Join our Broadband Technical Team in Warrington to help customers with broadband tech-related queries over the phone. You could be assisting with simple router questions or more complex issues that require ownership and follow-through.
You don’t need specific experience to join us. If you’re naturally helpful, calm, and can build relationships, we can train you on the rest.
We offer flexibility to support your success, including self-scheduled breaks, banking time, and occasional home working where appropriate.
What’s in it for you?
* Starting salary of £25,087.00 rising to £25,684.00 after 8 months
* Huge discounts on EE & BT products (Mobile, Broadband) saving you hundreds of pounds per year
* Support in carving your own career path and career development
* Season Ticket Travel Loan to help with upfront travel costs
* Volunteering days to give back to your community
* Optional Private Healthcare and Dental cover for you and your family
On top of all that, there’s a great team culture, meaningful support, and tailored training to help you build a lasting career.
Responsibilities
* Handle customer inquiries related to broadband technology over the phone
* Provide problem-solving support, resolve issues, and own appropriate cases
* Build relationships with customers, delivering a helpful and calm service
* Collaborate with teammates to ensure customer satisfaction and timely resolutions
Qualifications
* No specific experience required; training provided
* Natural helpfulness, calm demeanor, and ability to build relationships
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Location note: Manchester, England, United Kingdom (various postings listed on the page); this listing is for Warrington.
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