A leading Defence engineering company is seeking an experienced and hands-on Field Service Representative (FSR) to join their expanding technical support team in Newcastle.
Specialising in combat engineering and counter-mine solutions, the company provides cutting-edge equipment to armed forces worldwide.
This is a fantastic opportunity for a technically minded, ex-military (ideally REME) professional looking to apply their mechanical and electrical expertise in a commercial, international role.
As an FSR, you will provide technical support across product testing, installation, demonstrations, diagnostics, maintenance, training, and repair, both on-site and at global customer locations, including military bases. You’ll also maintain the company’s demo fleet to ensure operational readiness at all times.
You’ll act as a key technical ambassador for the business, engaging directly with users and military personnel to ensure equipment is used effectively and supported to the highest standard.
Key Responsibilities
* Testing & Demonstration: Operate and demonstrate equipment at internal and customer sites, supporting training sessions and showcasing capabilities.
* Troubleshooting & Repairs: Diagnose and repair hydraulic, electrical, and mechanical systems, including PLC-controlled components. Produce clear technical service reports.
* Fleet Maintenance: Perform regular inspections, upgrades, and servicing of demonstration vehicles and platforms.
* Project Support: Collaborate with engineering and project teams to build and commission development hardware.
* Travel: Regular travel across the UK and overseas to support customer installations and training.
* Mentorship & Training: Deliver technical training and mentoring to team members and company employees.
Ideal Candidate Profile
* Strong hands-on background in supporting electro-mechanical systems, ideally in a defence, military, or heavy vehicle environment.
* Military vehicle experience (e.g., Warrior, Trojan) is highly advantageous.
* Background in the armed forces (e.g., REME or Royal Marines VM) preferred.
* Skilled in interpreting technical issues and performing on-the-spot repairs under pressure.
* Excellent communicator—confident in military and commercial environments.
Required Skills & Experience
* 5+ years of hands-on experience in a military or defence-related technical role.
* Mechanical, hydraulic, and electrical diagnostic and repair skills.
* PLC diagnostics experience is desirable.
* Competent with rigging and lifting equipment.
* Valid UK driving licence (HGV or large vehicle experience is a plus).
* IT-literate, including good working knowledge of MS Office (Excel & Word).
* Able to obtain and maintain UK security clearance (UK Passport holder ESSENTIAL)
Ideal for candidates who:
* Have experience with armoured or heavy-duty vehicles
* Have strong technical diagnostic capabilities, especially with hydraulics and PLCs
* Are confident working in international, military, or field-based environments
* Are looking for a long-term, hands-on engineering role with excellent benefits and global scope