BDS are currently looking to recruit a number of Complaints Officers to work with a well-known housing association. Role available in Hammersmith and Ealing
Temp ongoing opportunity
Full time roles - Monday to Friday 9am - 5pm
Rates starting from £17.42 PAYE
We are looking for two experienced Complaints Investigator who will be responsible for drafting responses to stage 1 and 2 complaints
You will have a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, and will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation
Main duties include but are not limited too;
1. Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
2. Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage.
3. Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress.
4. Prepare comprehensive papers for stage 1 and 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution.
5. Provide high level written responses in line with the understanding of a regulatory approach to complaint handling.
Roles are available in Ealing, Hammersmith and Pitsea.
Please apply now for immediate consideration