Join to apply for the Service Desk Coordinator role at Mitie Cleaning & Hygiene Services.
2 days ago – Be among the first 25 applicants.
Job Objectives & Responsibilities
To complete all Apprentice course work within the timelines set.
To attend and actively participate in all apprentice review meetings.
To provide general helpdesk and administration support as required by the contract.
Main Duties
* To learn all aspects of the Service Desk Coordinator role.
* Scheduling and planning works for engineers and sub-contractors.
* Updating jobs on Maximo CAFM system and use of Click planning platform.
* Ensure Purchase Orders for all contracted works are correctly raised and approved for payment.
* Monitoring the mailbox and ensuring that all incoming emails are dealt with.
* Review all certification, worksheets and contractor reports to capture any remedial works required.
* Working with Service Desk Supervisor / Operations Manager / Contract Manager to provide any support they require, including providing Management Information for customer reports.
* Prepare Quotations as required.
* Regular communications - both via Teams call and Emails.
* Able to build good working relationships with internal and external stakeholders.
* Attaching Certification, Purchase Orders, Documentation as required into Maximo.
Qualifications & Skills
* Willingness to learn and develop into the role.
* Commitment to completing the apprenticeship course.
* Possess good IT skills.
* Have the ability to interact and communicate as appropriate with colleagues, engineers, contract and performance managers, and third party suppliers.
* Flexible, can-do attitude.
* Work effectively under pressure within a busy and diverse environment.
* Show a creative approach to analysing and solving problems using technology and reported information.
* Adhere to process and compliance requirements.
* Work well as part of a team.
Benefits
Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP, financial wellbeing assistance through the Salary Finance scheme, flexible lifestyle benefits platform Choices, additional holiday options, critical illness insurance, dental treatment, technology at an affordable cost, high‑street discounts, cycle‑to‑work scheme, life cover of up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and Mitie Matching Share Plan.
We award our employees with Mitie Stars for recognition, cash prizes, and a possible £10,000 top prize.
We offer diverse training and development opportunities.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you need reasonable adjustments due to a disability or long‑term condition, please let us know.
Apply
Apply now to join our team.
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