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Are you skilled at operating effectively in a transport environment? Do you excel at coordinating operations and customers, creating and adhering to KPIs? Are you adept at building strong, sustainable relationships with customers and stakeholders? If so, we are looking for a Customer Contract Manager to join us and manage our new contract with Joseph Joseph on a day shift, 8:00am – 4:30pm, based at our Rugby site.
Pay, benefits, and more:
We offer a salary of up to £38,000 per annum. Benefits include 25 days holiday (plus bank holidays), the option to buy additional days, high street discounts, cycle-to-work scheme, workplace pension, and other perks.
What you’ll do on a typical day:
* Support and manage relationships with key customer accounts and the site operations team.
* Report KPIs to the customer and site stakeholders.
* Present data during weekly, monthly, and quarterly reviews covering warehouse, transport, and inventory.
* Control costs to ensure operational targets are met or exceeded, and seek continuous improvement.
* Maintain relationships with regional sites supporting the customer operation.
* Promote a health & safety culture by leading initiatives that improve safety across the site.
* Help achieve contractual KPIs and drive continuous improvement.
* Serve as the first point of contact for customer and operational escalations.
What you need to succeed at XPO:
* Essential: Strong stakeholder management and effective communication skills.
* Essential: Experience managing a large customer within a 3PL transport operation.
* Essential: Proven ability to manage KPIs and ensure compliance.
* Essential: Drive for continuous improvement in operations.
* Essential: Experience handling customer and operational escalations as the first point of contact.
* Essential: Confidence and ability to present KPI performance in reviews.
We strive to create an inclusive environment where everyone feels welcomed and empowered. Even if your experience doesn’t match all the criteria, if you believe you have the skills needed, we encourage you to apply and reach out for an initial discussion. We value diverse backgrounds and perspectives and support applicants requiring accommodations during the recruitment process.
XPO is a leading provider of innovative supply chain solutions, helping our customers manage their goods efficiently through our technology and services. Our strength lies in our global team of energetic, innovative people of all experience levels and talents.
The statements above describe the general nature and level of work but are not exhaustive. All employees may be asked to perform duties outside their usual responsibilities as needed.
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