Branch manager

Job Description

Branch Manager

Full time, Permanent

Norwich

Hydraulics Industry

Osprey Engineering Solutions are hiring on behalf of a leading organisation within the hydraulics and fluid power industry who are looking to recruit an experienced Branch Manager for their Norwich operations.

This is an exciting opportunity for a commercially minded leader to take ownership of an established branch, leading a skilled team while driving operational excellence, customer satisfaction, and continued business growth. The successful candidate will play a pivotal role in developing the branch's performance and ensuring the delivery of first-class service to customers across a range of industrial sectors.

Key Responsibilities:

• Lead, motivate, and develop the branch team, creating a positive and high-performing culture.
• Oversee the day-to-day running of the branch, ensuring efficient operational performance.
• Drive sales activity and identify opportunities to grow existing accounts and win new business.
• Build and maintain strong relationships with customers, suppliers, and key stakeholders.
• Monitor branch performance, budgets, and profitability, taking ownership of achieving business objectives and KPIs.
• Ensure quotations, service delivery, and customer enquiries are managed effectively and to a high standard.
• Work closely with service and workshop teams to maximise productivity and customer satisfaction.
• Maintain high standards of health, safety, and regulatory compliance across the branch.
• Identify opportunities for continuous improvement and implement initiatives to enhance performance and service levels.

We're keen to speak with individuals who have:

• Previous experience in a Branch Manager, Depot Manager, Service Manager, Operations Manager, or similar leadership role.
• A background within hydraulics, fluid power, engineering distribution, industrial services, plant, pumps, pneumatics, or a related technical sector.
• Strong commercial awareness and experience managing budgets, KPIs, and branch performance.
• Excellent leadership, communication, and people management skills.
• A customer-focused approach with the ability to build long-term relationships and drive business growth.