Control Room Officer
We are seeking an experienced Control Room Officer to support the operations of a busy Borough Control Room within a local authority environment. This role sits within Community Protection and plays a key part in delivering public safety, CCTV operations, and civil contingencies support.
Initial 3-month contract with potential extension up to 12 months
Key Responsibilities:
* Support the day-to-day operations of a 7-day Control Room service, ensuring effective deployment of resources.
* Operate and monitor CCTV systems in line with legislation, codes of practice, and internal procedures.
* Provide timely support to the Police, including supplying evidential recordings when required.
* Ensure full compliance with Data Protection, Human Rights legislation, and relevant surveillance laws.
* Record and manage access by authorised personnel, ensuring all activity meets statutory requirements.
* Prepare clear written evidence and attend court when necessary.
* Contribute to the local authority’s civil contingencies arrangements.
* Support partnership working with police and other external stakeholders.
* Assist with service development, improvements, and performance monitoring.
* Work as part of a rotating shift pattern, including weekends and bank holidays.
* Maintain high standards of service delivery and keep up to date with relevant legislation and guidance.
* Carry out responsibilities with consideration for safeguarding, equal opportunities, data protection, and health & safety requirements.
Requirements:
* Non-Police Personnel Vetting (NPPV) Level 2 police check
* Valid SIA licence
* Strong working knowledge of Microsoft Office, especially Excel and Word
Preferred Experience:
* Experience working in a local authority or similar public-sector control room environment