Overview
We are currently advertising on behalf of an Automotive commercial vehicle dealership who are currently recruiting for a Commercial Vehicle Service Advisor to assist in their busy Service Department in the Avonmouth area.
Benefits
* Starting salary up to £32,598 per annum.
* Additional earnings can be made through commission earned from the selling of service contracts.
* 22 days annual holiday allowance plus the 8 bank holidays rising to 25 after 5 years of employment, and then 27 after 10 years.
* Full manufacturer-accredited training.
* Company pension scheme.
* Fantastic career development prospects with a long-established commercial vehicle dealer group.
* Working hours are 40 hours per week between the opening hours of 7:00am-6:00pm Monday to Friday with 1 in 3 Saturdays 8:00am-1:00pm.
Requirements
* A working experience within a Service Advisor role.
* The ability to upsell on service work and service plans.
* Customer Focused and an excellent communicator.
* Familiarity with using Motor Dealership Database Software.
Duties of role
* Correctly capturing all customer details and vehicle faults at the first point of contact.
* Taking telephone bookings from customers and accurately loading them into the workshop.
* Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack.
* Informing customers of their ongoing vehicle status.
* Entering additions/changes to our client's customer database.
* Handing over finished vehicles to customers.
* Giving customers detailed explanations on the extent of repairs.
* Monitoring whether repairs are being carried out to the required delivery time.
* Actively sell aftersales services to include Service Contracts.
* Discussing and arranging payment with customers.
* Booking in vehicles to ensure continuity of workshop loading.
* Provide advice on warranties and service requirements.
* In the case of legally required inspections, explain the necessary vehicle test requirements.
* Arrange schedules for MOT/vehicle inspections.
For your hard work, our client is offering a salary of up to £32598 with OTE of circa £35000.
To apply for this Service Advisor position, please forward your CV to Hamish Lowrie quoting the job reference number or call our office for a chat about this position.
Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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