Service Coordinator: Heavy Plant – Duxford
A leading UK dealership specialising in heavy plant is looking for a Service Coordinator to join their team to hold responsibility for end‑to‑end management of servicing and repair activities, while managing resources to deliver an excellent and consistent level of service.
Salary
GBP 32,000 – 38,500 (depending on experience) + benefits.
Benefits
* 25 days holiday + bank holidays
* Health Cash Plan
* Free Physio Access
* 24/7 GP Service
* Enhanced Sick Pay
* Family Leave
* IVF Support
* Retirement Support
* Enhanced Pension
* Cycle to Work
* Discount Platform
Responsibilities
* Coordinate engineer diaries, materials, labour and other necessary resources required for the efficient completion of any job.
* Quote for any additional repairs identified as required.
* Ensure compliance with all processes and dealer operating standards.
* Ensure adherence to timeframes and technical information, and close all jobs in a timely manner.
* Strive to meet relevant KPI's.
* Work one Saturday morning every four weeks in exchange for time off in lieu.
Ideal Candidate
* Excellent customer service skills both over the phone and email.
* Understanding mechanical terminology and able to read and understand technical reports.
* Strong IT skills.
* Ability to work in a fast‑paced environment with conflicting priorities.
* Ability to manage resources through planning and coordination.
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