Provide administrative support to the Audiology department and carry out reception desk duties to book patients and handle enquiries.
* Provide administrative support to the Audiology department
* Reception desk duties to book patients in and deal with enquiries
* Booking of appointments for patients
* Dealing with phone, email and text enquiries
Main duties of the job
To provide administrative duties and reception service to all patients/personnel who access the Audiology Department. There are 2 vacant posts (2 x part time): one 20.5 hours and one 20.25 hours. The post holder will be required to use a designated computer system to enter patient data, combined with general office and clerical duties. The post holder will be expected to work flexibly in the department to ensure the service has sufficient cover to meet patient and service needs.
About us
We hold a unique position in the Stockport community as the provider of healthcare and one of its largest employers. We aim to reflect the communities we serve and actively encourage applications irrespective of race, age, disability, sex, gender identity or expression, sexual orientation, religion or belief, marriage or civil partnership, or pregnancy or maternity. We would particularly welcome applications from those who are underrepresented within our workforce.
If you require support with your application please contact a member of the recruitment team to discuss alternative methods. We recognise flexible working is important and will consider requests where possible to fit the needs of the service.
Benefits we offer include:
* Between 27-33 days of annual leave plus bank holidays
* Salary sacrifice schemes for lease cars, home electronics and more
* Cycle to work scheme
* Salary finance for loans, savings, and debt management
* Stockport Credit Union for local financial advice
Job responsibilities
Communications
* Deal with telephone, email and text enquiries from patients and other healthcare workers
* Deal with face-to-face enquiries from patients who may be hard of hearing or deaf
* Type up clinic reports and letters to support Audiologists
* Use Relay to communicate with deaf patients where required
Responsibility for Patient Care
* Maintain confidentiality of patient information
* Organise transport including ambulances and taxis for patients
* Issue replacement batteries to patients
* Assist patients / service users / carers / relatives during incidental contacts
Planning and organising
* Organise and plan own day-to-day workload to meet the demands of the role
* Book clinic appointments and reschedule cancelled appointments to optimise Audiology workload
* Organise battery distribution to local centres, taking into account stock levels
* Ensure patient notes are available for clinics
Resources
* Ensure safe and efficient use of equipment, resources and consumables at all times
* Contribute to the efficient management of departmental resources, including ordering/monitoring of supplies
* Organise hearing aids for repair through drop-in, internal and external post
* Send and receive earmoulds to/from manufacturers, if required
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment and promote safeguarding by implementing Trust policies and procedures, acting promptly on concerns and sharing information appropriately. This post requires a Standard DBS check at a cost of £26.90, deducted from the first Trust salary. In addition, joining the DBS update service and paying the annual subscription fee of £16 is a condition of employment.
Important Notice on Visa Sponsorship Eligibility
Please note that while the Trust offers sponsorship, this role is not eligible for visa sponsorship under the UK Health and Care Worker visa route due to not meeting the minimum salary threshold of £25,000 per annum and/or the required skill level. We encourage applications from candidates who already have the right to work in the UK.
Person Specification
Education and qualifications
* Recognised typing or word processing qualification
* Basic numeracy and literacy
* GCSE in maths and/or English
* Experience of Patient Centre, advantis, evolve
Knowledge
* Communication strategies
* Deaf and Equality & Diversity awareness
Experience
* General office experience
* Experience of dealing with people from diverse backgrounds
* Experience of working in the NHS
Skills and abilities
* Able to communicate sensitively and effectively with the deaf and hard of hearing
* Able to use own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission of a DBS check.
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