The Role: We are looking to appoint a genuine and committed Retail Supervisor to be based in our Cardiff Store who will be required to engage with customers and other team members to provide exceptional customer service through their enthusiasm and knowledge. You should have previous experience in a retail customer facing position in order to be able to drive sales and provide high quality customer service by identifying our customer's needs and giving accurate advice for their requirements. Job description for Retail Supervisor: Using your experience in retail to d eliver excellent customer service, providing product knowledge and inspiring customers Building relationships with both trade and DIY customers Working as part of a team to maintain showroom stock levels and store appearance Resolving customer queries following Company procedures in a professional manner Generating new trade leads through telesales Manual lifting when required Requirements for Retail Supervisor : Previous experience in a similar trade/retail role Experience in providing customer service to the general public is essential Friendly, helpful and confident with an engaging personality Previous experience in bathroom and tile sales is preferred You will be comfortable with dealing with a variety of customer situations in a professional manner Ability to demonstrate energy, drive and a positive can-do attitude Strong interpersonal and communication skills, written and verbal Able to easily build rapport Able to ensure a complete customer experience