About The Role
Key Tasks and Responsibilities
* On-the-job training will be provided.
* Responsible for handling a high volume of inbound calls from both commercial and domestic customers, potentially up to 300 calls per day.
* Maintain a clear, concise, and professional telephone manner.
* Engage with customers effectively and build strong rapport.
* Provide written and verbal quotations for potential orders.
* Process online orders received via email, with up to 300 emails per day.
* Ensure accuracy and attention to detail in all tasks.
* Occasionally serve as the initial point of contact for complaints or customer dissatisfaction.
* Make outbound calls to customers for adjustments or rescheduling work.
* Collaborate closely with Traffic Planners & Operations Team to ensure service delivery.
* Work as part of a team, prioritizing tasks based on workflow.
* Handle all aspects of office administration.
* Adapt to a fast-paced and ever-changing environment.
* Be flexible and adaptable as the workload and daily tasks vary.
* Immediate start available. Previous call center experience is advantageous.
Candidate Requirements
* Confident and professional telephone manner.
* Excellent verbal and written communication skills.
* Enthusiastic and hardworking attitude.
* Ability to work independently and use initiative.
* Capable of working under tight deadlines.
* Reliable transportation is preferred due to location.
About You
About Us
Join us on the journey…
Over the past 30 years, Beauparc has grown through acquisitions, sharing a vision and values across all businesses. We now employ nearly 3,000 people contributing to our success.
While Beauparc is the parent company to various brands, we share an ambitious vision for the future. Our priorities include ensuring the safety and wellbeing of our staff and partners, delivering resource management solutions responsibly, and pushing the boundaries of innovation.
Beauparc is a resource recovery business committed to sustainability, customer satisfaction, and community well-being. We value talented, passionate, and dedicated individuals who challenge themselves for better outcomes.
Take the first step today and join us on this journey.
We aim to attract a diverse workforce that reflects the communities where we operate and reside.
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